Kenya pledges to revolutionize public service delivery in health

The Ministry of Health in the Government of Kenya has been working tirelessly to revolutionize public service delivery and promote transparency

The Ministry of Health in the Government of Kenya has been working tirelessly to revolutionize public service delivery and promote transparency. In line with this mandate of Kenya’s government, they have made a groundbreaking move. President William Ruto officially announced the launch of 5000 government services on the e-Citizen Portal.

This directive by the President requires all ministries, state departments, agencies, and parastatals to make their services accessible through the portal. This action helps emphasize the government’s commitment to efficient service delivery and accountable governance.


Cabinet Secretary in the Ministry of Health, Nakhumicha S. Wafula, expressed the significance of this milestone in digitizing government services. He stated, “By leveraging the e-Citizen Portal, we empower citizens to access essential healthcare services and information easily.

We are ensuring they can meet their needs conveniently and promptly. This digital transformation will bring about positive changes, including employment opportunities and reducing corruption. Further, the government will minimize physical interactions between citizens and intermediaries.”

Principal Secretary of the State Department for Medical Services, Harry Kimtai, emphasized the transformative power of this platform. He stated, “Through this digital transformation, we are empowering 100,000 Community Health Promoters with access to MOH data. This will enable them to monitor their performance and enhance healthcare delivery.”

The introduction of the e-Citizen Portal and digitizing government services mark a significant milestone in advancing service delivery and promoting transparent governance. This groundbreaking initiative eliminates intermediaries and ensures that the people of Kenya have complete control over their health records, leading to a positive transformation in the healthcare sector.

“We believe that by digitizing government services through the e-Citizen Portal, we are ushering in a new era of efficient and transparent public service delivery. This transformative move will not only enhance convenience for citizens but also strengthen our commitment to professionalism and high standards in the public sector.” PS Public Health and Professional Standards, Mary Muthoni Muriuki said

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