Training and retraining have become common in the Edo State Civil and Public Service. This is especially true since the election of Governor Godwin Obaseki and his team into administration. Such Training and retraining aim to promote active staff functionality, effective service delivery and general efficiency in the service. Thus, the State has made Training staff at entry points and retraining while already in the service a top priority.
Part of the agenda of Governor Obaseki’s administration is to make Edo public servants learn, unlearn and relearn. This is to ensure that all members of staff in the employ of the Edo State Government utilize the acquired dexterity maximally in their various Ministries, Departments and Agencies (MDAs) in the State’s eco-system for optimal productivity and growth.
Meanwhile, The State Government has built and fully equipped a world-class training edifice to achieve the above. The institution is the John Odigie Oyegun Public Service Academic (JOOPSA). Additionally, The Government has carefully selected a vastly knowledgeable human resource team led by Precious Imuwahen Ajoonu to facilitate the agenda. Over the past year, JOOPSA has been training civil and public servants across the State. They intend to reskill and upgrade already acquired knowledge and skills.
Recently, JOOPSA trained Edo workers on customer service. The Training, held at the Academy, aimed at making civil and public servants understand the fundamental principles of customer relations. Furthermore, customer service training will equip workers with the skills to appropriately relate to their internal and external customers.
Meanwhile, the Training intended to enlighten workers on the need to render Customer services. The training staff encouraged the workers in a way that sustains good relationships and builds trust and loyalty.
According to the training facilitator, Precious Imuwahen Ajoonu, the Managing Director JOOPSA, this Training is a veritable step towards achieving the transformation agenda in the State. Urging all participants to be committed to learning, unlearning and relearning, she said, “The strategic plan is to democratize training in the State Civil and Public Service.”
There is no doubt that well-trained staff will assist in driving the policies and programmes of the Government. Accordingly, Training the Edo workforce is a good investment that will culminate in Making Edo Great Again (MEGA).